Our services have been engaged for several years in an approach to enhance the quality of reception at the tourist destination “Brive 100% Gaillarde”. This approach, founded in 2004 on the NF Service standard “reception and information in Tourist Offices”, continues today with the Qualité Tourisme brand since 2014. We define a global quality management system in order to maintain and support customers, in their diversity and their requirements, always at the center of all our activities.
The State created the QUALITE TOURISME™ brand in order to improve the quality of tourist services in France. This brand selects and brings together under the same banner the quality initiatives undertaken in the hotel industry, tourist residences, holiday villages, campsites, restaurants, cafés and brasseries, seasonal rental agencies, places to visit, outdoor activities and Tourist Offices.
The Tourist Office aims to:
The Qualité Tourisme™ brand is a major issue for the Reception team and for the structure. Writing and sharing our know-how, our procedures, agreeing with the 188 mandatory criteria of the quality framework, disseminating internal and external information, measuring the satisfaction of our customers, training the team...we now have at our disposal a formidable toolbox – constantly improving – which allows us to professionalise, recognize and perpetuate the work of the Tourist Office and achieve our objectives.
It is a sign of recognition of establishments, a guarantee of quality and professionalism. The Tourist Office represents the image of the territory and its professionals. Visitors' vision of the destination depends on the quality of the welcome at the Tourist Office and among tourist providers because:
“You don't get two chances to make a good first impression! »
It is necessary to successfully meet the National Quality Commitments described in the French Tourist Offices ® framework, measure and analyze customer satisfaction and complaints, and be controlled as part of an external audit every 5 years.
Getting the Qualité Tourisme™ brand is the essential step to obtaining Category I classification for Tourist Offices. This brand therefore guarantees that reception and information activities, promotion/communication, the boutique area, the evaluation and improvement of the quality of service are regularly monitored by: ADN Tourisme.
This tourist office classified in CATEGORY I, belonging to the network of French Tourist Offices, undertakes to:
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